Patient Relations Coordinator (pt- 0.8 Fte, Day Shift)
Bozeman Health
Bozeman, Montana, US
Bachelor's degree in healthcare field
3 years progressive patient relations experience
Knowledge of hospital outpatient ambulatory workflows
The Patient Relations Coordinator serves as the primary escalation point for complex grievances and leads risk mitigation efforts
Job Summary
The Patient Relations Coordinator serves as the primary escalation point for complex grievances and leads risk mitigation efforts.
This role coordinates workflow standardization and trend analysis to support patient satisfaction and regulatory compliance across multiple settings.
The position requires maintaining a limited caseload while mentoring specialists and facilitating cross-functional initiatives for organizational improvement.
Matching Summary
The Patient Relations Coordinator serves as the primary escalation point for complex grievances and leads risk mitigation efforts.
Skills & Requirements
Must-have
Bachelor's Degree in healthcare field
3 years progressive patient relations experience
Knowledge of hospital outpatient ambulatory workflows
Electronic health record navigation skills
Advanced verbal written communication skills
Nice-to-have
Master's degree preferred
Current Montana licensure as Nurse or LCSW
5 years progressive experience
Experience with grievance management and service recovery
Experience preparing leadership dashboards and reports
Key Requirements
Bachelor's Degree in healthcare-related field
Three years progressive experience in patient relations or risk management
Knowledge of EHR navigation and documentation practices
Montana licensure (Nurse, LCSW, or Case Manager) preferred
Five years experience preferred for advanced candidates