Technology Operations Manager

220

Copenhagen, Denmark
**
It service delivery management
Vendor sla monitoring and governance
Incident and problem resolution coordination
** The Technology Operations Manager position at 220 in Copenhagen focuses on ensuring high-quality IT service delivery and operational stability across various offices. The role involves coordinating support activities, managing vendor relations, and driving continuous service improvements. **

Job Summary

  • This role is responsible for the day-to-day execution and stability of IT operational service delivery across the Cluster.
  • The position acts as a primary operational interface between business users, technical teams, and service providers to ensure smooth technology services.
  • Key responsibilities include governing service delivery provided by vendors like Birlasoft while ensuring adherence to SLAs and customer satisfaction targets.

Matching Summary

Match Score: 75

** The Technology Operations Manager position at 220 in Copenhagen focuses on ensuring high-quality IT service delivery and operational stability across various offices. The role involves coordinating support activities, managing vendor relations, and driving continuous service improvements. **

Skills & Requirements

Must-have

  • IT service delivery management
  • Vendor SLA monitoring and governance
  • Incident and problem resolution coordination
  • Disaster recovery and business continuity execution
  • ITIL-aligned process implementation

Nice-to-have

  • Experience with AI and automation initiatives
  • Strong stakeholder communication skills
  • Background in M&A technology integration
  • Knowledge of ISO27001 compliance standards

Key Requirements

  • Experience managing third-party vendor relationships
  • Proficiency in ITIL incident and change management
  • Ability to coordinate office moves and renovations

Work Rights

Not specified

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