Service Delivery Officer I

PA Housing Finance Agency

Troubleshoot hardware software issues
Install configure desktop laptops printers
Manage user accounts permissions
The role serves as the first point of contact for IT-related queries via phone, email, or in person

Job Summary

  • The role serves as the first point of contact for IT-related queries via phone, email, or in person.
  • Employees will analyze, troubleshoot, and resolve hardware, software, infrastructure, and network issues for all agency staff.
  • The position requires maintaining confidentiality concerning information processed on the PHFA network and associated systems.

Matching Summary

The role serves as the first point of contact for IT-related queries via phone, email, or in person.

Skills & Requirements

Must-have

  • troubleshoot hardware software issues
  • install configure desktop laptops printers
  • manage user accounts permissions
  • document support tickets solutions
  • maintain IT assets inventory records

Nice-to-have

  • passion and customer focus
  • team collaboration skills
  • originality and ingenuity
  • adaptability to specialized needs

Key Requirements

  • Associate of Science in Information Technology
  • 2-5 years relevant professional experience

Work Rights

Not specified

Tailored Resume

Cover Letter