The Sr Advisor I provides the most advanced technical support by handling complex customer cases and resolving escalated issues from less experienced advisors
Job Summary
The Sr Advisor I provides the most advanced technical support by handling complex customer cases and resolving escalated issues from less experienced advisors.
Candidates must possess extensive knowledge of client products including hardware, software, networking, and data storage to solve unstructured problems effectively.
The role includes a responsibility to coach and train support professionals on technical skills and customer service processes while maintaining high KPIs.
Matching Summary
The Sr Advisor I provides the most advanced technical support by handling complex customer cases and resolving escalated issues from less experienced advisors.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Japanese language fluency required
Advanced troubleshooting of hardware and software
Handling escalated technical calls
Coaching and training junior support staff
Strong problem-solving skills
Nice-to-have
Empathy and rapport building with customers
Ability to work independently with minimal supervision
Flexible to rotate shifts as needed
Multi-tasking in fast-paced environment
Data analysis capabilities
Key Requirements
Associate's Degree in related technical discipline
Three to five years of related technical experience
Recognized technical certification(s)
Minimum two years of college education (Philippines specific)
12 to 18 months of call center experience (Philippines specific)