This role at Splunk is a key team member responsible for the technical health of our customers
Job Summary
This role at Splunk is a key team member responsible for the technical health of our customers.
You will bring your product knowledge to advise customers on their platform health, providing advice on Splunk Enterprise and Splunk Cloud architectures and technical guideline to ensure customers remain successful and realise the full value of their investment in Splunk.
As a Splunk Technical Success Engineer, you will support on adoption journey with product support, advisory and management of customer escalations.
Matching Summary
This role at Splunk is a key team member responsible for the technical health of our customers.
Skills & Requirements
Must-have
Splunk Enterprise and Splunk Cloud architectures
customer escalations
account management
project management
fluent in Arabic and English
Nice-to-have
passionately focused on customer service
willing to pursue Splunk Architect Certification
connect with individual contributors to senior leaders
work independently and as part of a team
experience with IT operations and technical infrastructure
Key Requirements
3+ years' experience in technical account management, customer success, professional services, systems engineering or related
Experienced with customer escalations, account management and project management
Strong verbal and written communication skills with the ability to build technical concepts to non-technical