Associate Fix Analyst

State Street UK

Base: $52,000 - $91,000 annual; bonus/equity: elig...
Frontline technical support delivery
Client issue investigation and resolution
Ba/bs degree in technical discipline
The role involves providing frontline technical support to deliver exemplary customer service to Charles River's SaaS Operations clients

Job Summary

  • The role involves providing frontline technical support to deliver exemplary customer service to Charles River's SaaS Operations clients.
  • Employees must coordinate with internal teams and vendors to investigate, troubleshoot, and resolve client-reported problems while ensuring five nines service availability.
  • State Street offers a comprehensive benefits program including retirement savings plans, insurance coverage, paid-time off, and incentive compensation.

Matching Summary

The role involves providing frontline technical support to deliver exemplary customer service to Charles River's SaaS Operations clients.

Salary

Base: $52,000 - $91,000 Annual; Bonus/Equity: Eligible for annual performance-based awards; Benefits: Retirement savings plan (401K) with company match, insurance, PTO, EAP

Skills & Requirements

Must-have

  • Frontline technical support delivery
  • Client issue investigation and resolution
  • BA/BS degree in technical discipline

Nice-to-have

  • Customer focused mindset
  • Excellent interpersonal communication skills
  • Ability to manage multiple priorities

Key Requirements

  • BA/BS degree in computer science or related field
  • 2-5 years of relevant experience
  • Aptitude for technical troubleshooting

Work Rights

Not specified

Tailored Resume

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