Service Operations Lead (benelux)

Solenis / Diversey

Breukelen, Netherlands
Hybrid
Technical service processes
Sla performance
Kpi analysis and improvement
As Service Operations Lead, you will be the linchpin between the local commercial organization, technical teams, and the Shared Service Center (SSC)

Job Summary

  • As Service Operations Lead, you will be the linchpin between the local commercial organization, technical teams, and the Shared Service Center (SSC).
  • You are responsible for realizing and continuously improving technical service performance, SLAs, and service processes within the Benelux.
  • This role offers a key position within an international organization with significant impact on service quality and customer satisfaction.

Matching Summary

As Service Operations Lead, you will be the linchpin between the local commercial organization, technical teams, and the Shared Service Center (SSC).

Skills & Requirements

Must-have

  • technical service processes
  • SLA performance
  • KPI analysis and improvement
  • 3rd party service partners management
  • SAP and Salesforce experience

Nice-to-have

  • strong leadership qualities
  • dynamic and changing environment
  • strong communication skills
  • organizational skills

Key Requirements

  • 5-8 years experience in technical service
  • demonstrable leadership experience
  • HBO technical or engineering degree
  • excellent English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter