Customer Experience Specialist

000

6-7 years customer service experience
Contract furniture industry knowledge
Project management for complex accounts
The role involves cultivating long-term partnerships with key accounts while managing dealer and direct contract business activities from order to installation

Job Summary

  • The role involves cultivating long-term partnerships with key accounts while managing dealer and direct contract business activities from order to installation.
  • Candidates must act as a project liaison between customers, dealers, and internal operations teams to ensure compliance and timely delivery.
  • MillerKnoll seeks individuals who can drive continuous improvement by coaching team members and developing alternative solutions to minimize business risk.

Matching Summary

The role involves cultivating long-term partnerships with key accounts while managing dealer and direct contract business activities from order to installation.

Skills & Requirements

Must-have

  • 6-7 years customer service experience
  • Contract furniture industry knowledge
  • Project management for complex accounts
  • Cross-functional collaboration skills
  • ISO work instructions compliance

Nice-to-have

  • Continuous improvement team participation
  • Mentoring new team members
  • Proactive problem solving abilities
  • Travel availability for training
  • Strong negotiation and empathy skills

Key Requirements

  • Bachelor's degree or equivalent experience
  • 6-7 years in customer service or sales
  • Experience with manufacturing or service industry
  • Proficiency with business systems and technology

Work Rights

Not specified

Tailored Resume

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