We’re looking for a forward-thinking, collaborative, and detail-oriented Service Support Manager to join our growing team of around 100 people
Job Summary
We’re looking for a forward-thinking, collaborative, and detail-oriented Service Support Manager to join our growing team of around 100 people.
You’ll work closely with Service Managers and cross-functional teams to improve processes, documentation, and customer experience.
Benefits include mostly remote work with flexible scheduling, a 6% monthly flex allowance, daily meal allowance, extra days off, life assurance, and unlimited LinkedIn Learning access.
Matching Summary
We’re looking for a forward-thinking, collaborative, and detail-oriented Service Support Manager to join our growing team of around 100 people.
Salary
Base: €2,500 monthly gross; Bonus/Equity: Annual performance bonus; Benefits: 6% monthly flex allowance, €8.50 daily meal allowance, extra days off, life assurance, up to 20 days paid leave for sickness or caring responsibilities
Skills & Requirements
Must-have
ITIL practices (Incident, Change, Problem)
ITSM tools experience
Service support management
Service catalogue maintenance
Escalation point management
Nice-to-have
Customer insight practices
Collaborative customer-first approach
Analytical mindset
Excellent communication skills
Enterprise Service Management initiatives
Key Requirements
Strong understanding of ITIL principles (minimum Foundation level)