Not specified (assumed to be hybrid or onsite based on the nature of the role)
3-4 years technical support leadership experience
Team management up to 15 representatives
Customer service excellence and sla delivery
Solera is seeking a Technical Customer Support Manager to lead a team of Technical Support Representatives, focusing on delivering exceptional customer support and driving team performance. The role requires strong leadership and communication skills, with an emphasis on collaboration and continuous improvement in service delivery
Job Summary
The role involves leading a team of up to 15 Technical Support Representatives to deliver exceptional customer support experiences.
The company is a global leader processing over 300 million digital transactions annually across the automotive and insurance ecosystem.
Success requires fostering a collaborative environment while managing performance metrics and driving process improvements.
Matching Summary
Match Score: 85
Solera is seeking a Technical Customer Support Manager to lead a team of Technical Support Representatives, focusing on delivering exceptional customer support and driving team performance. The role requires strong leadership and communication skills, with an emphasis on collaboration and continuous improvement in service delivery.
Skills & Requirements
Must-have
3-4 years technical support leadership experience
Team management up to 15 representatives
Customer service excellence and SLA delivery
Cross-functional collaboration skills
Performance metrics monitoring and reporting
Nice-to-have
Strong verbal and written communication skills
Adaptability in fast-paced environments
Additional language proficiency
Empathetic customer support approach
Continuous improvement mindset
Key Requirements
3-4 years proven technical support leadership experience