Customer Service Advisor - Spark Place Cubao 2026

Concentrix

Quezon City, Philippines
Customer service support
Resolve routine problems
Meet contractual kpis
Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)

Job Summary

  • Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).
  • Clarify customer requirements, probe for understanding, and use decision-support tools to provide resolutions.
  • Maintain basic knowledge of client products and/or services and prepare complete and accurate work.

Matching Summary

Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).

Skills & Requirements

Must-have

  • Customer service support
  • Resolve routine problems
  • Meet contractual KPIs
  • Decision-support tools
  • Listen attentively to customer needs
  • Maintain basic product knowledge

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Participate in improvement activities
  • Work as a team member
  • Patience in customer contact

Key Requirements

  • High school diploma
  • Three to six months of relevant experience preferred
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable with strong attention to detail
  • Skilled in multi-tasking
  • Tolerance for repetitive work

Work Rights

Not specified

Tailored Resume

Cover Letter