Tria Federal is seeking an Operations Analyst to enhance daily operations and stakeholder relationships within their Enterprise Salesforce Services program. The ideal candidate will possess a strong background in operational excellence and customer service, with a focus on continuous improvement and strategic insight
Job Summary
Tria Federal delivers digital services supporting the health and safety of veterans, service members, and civilians through modern technology solutions.
The Operations Analyst will be pivotal in managing daily operations, stakeholder relationships, and driving continuous innovation within the Enterprise Salesforce Services program.
The company strongly encourages applications from military veterans, transitioning service members, and military spouses who bring a mission-first mindset.
Matching Summary
Match Score: 85
Tria Federal is seeking an Operations Analyst to enhance daily operations and stakeholder relationships within their Enterprise Salesforce Services program. The ideal candidate will possess a strong background in operational excellence and customer service, with a focus on continuous improvement and strategic insight.
Skills & Requirements
Must-have
Design and improve help desk procedures
Monitor ticket queues and manage escalations
Analyze historical data for trends
Maintain knowledge base content
Ensure compliance with operational standards
Nice-to-have
Strategic thinker with growth mindset
Experience with continuous improvement methodologies
Strong stakeholder management skills
Ability to bring fresh ideas for scaling
Innovative approach to solving challenges
Key Requirements
Bachelor's Degree in a related field
Ability to obtain U.S. Federal Position of Trust clearance
Must reside in the United States
Lived in the US for 3 of the last 5 years
Work Rights
Must have ability to obtain Federal Position of Trust clearance