This role delivers second‑level support for end‑user computing, cloud platforms, identity services, endpoint management, security controls, and collaboration systems
Job Summary
This role delivers second‑level support for end‑user computing, cloud platforms, identity services, endpoint management, security controls, and collaboration systems.
The position acts as an escalation point from Level 1 support, performs technical troubleshooting, supports infrastructure and cloud services, contributes to continuous improvement, and ensures services align with Australian IT service delivery standards and best practice frameworks such as ITIL.
The role requires strong technical capability across Microsoft technologies, excellent customer service skills, documentation discipline, and the ability to operate both autonomously and collaboratively within a professional IT environment.
Matching Summary
This role delivers second‑level support for end‑user computing, cloud platforms, identity services, endpoint management, security controls, and collaboration systems.
Skills & Requirements
Must-have
Microsoft 365 administration
Windows desktop and server support
Identity and access management
Endpoint management platforms
Troubleshooting and root cause analysis
Ticketing/service management systems
Nice-to-have
Strong analytical skills
Professional communication
Customer-focused approach
Team-oriented mindset
Continuous learning commitment
Key Requirements
Minimum 3 years IT support experience
Relevant IT qualification or equivalent industry experience