Loading Support Services Specialist

Shell Energy UK

Manila, Philippines
Competitive starting salary; annual performance-re...
Fully remote
Bachelor's degree required
English business proficiency
Ability to work shifting night schedules
Shell Energy UK is seeking a Loading Support Services Specialist to provide 24-hour support for distribution terminals and customer inquiries. The role requires strong communication skills and technical proficiency, with a focus on problem-solving in a call center environment

Job Summary

  • The role provides 24-hour support to Shell Distribution terminals and ensures safe and accurate product lifting through effective troubleshooting.
  • Candidates will interface with internal and external groups to communicate efficiently with customers and resolve loading issues on the first call.
  • Shell offers a competitive starting salary, annual performance-related increases, flexible working hours, and opportunities for career growth in an inclusive environment.

Matching Summary

Match Score: 85

Shell Energy UK is seeking a Loading Support Services Specialist to provide 24-hour support for distribution terminals and customer inquiries. The role requires strong communication skills and technical proficiency, with a focus on problem-solving in a call center environment.

Salary

Competitive starting salary; Annual performance-related salary increase; Paid parental leave and flexible working hours

Skills & Requirements

Must-have

  • Bachelor's Degree required
  • English business proficiency
  • Ability to work shifting night schedules
  • PC and Microsoft Office suite proficiency
  • First level technical troubleshooting skills

Nice-to-have

  • Background in call-center operations
  • Working knowledge of DTN TABS systems
  • Experience with GSAP or Sales Force
  • Positive can-do attitude
  • Capability to handle difficult calls

Key Requirements

  • Bachelor's Degree
  • English language proficiency
  • Availability for night shifts

Work Rights

Not specified

Tailored Resume

Cover Letter