Stryker is seeking a Disputes Analyst to manage customer service inquiries related to disputes and collections, requiring strong communication skills and problem-solving abilities. The role involves handling customer calls, escalating complex issues, and ensuring high-quality service delivery in a hybrid work environment
Job Summary
The frontline Dispute Resolution Analyst is responsible for managing incoming calls and customer service inquiries from internal and external customers, serving as an escalation point for complex collections scenarios.
Answering incoming calls for 800 line and determining the nature of the call, determining the quickest, most effective ways to answer a client’s or customer’s questions.
Provide support documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoices copies and statements when needed.
Matching Summary
Match Score: 85
Stryker is seeking a Disputes Analyst to manage customer service inquiries related to disputes and collections, requiring strong communication skills and problem-solving abilities. The role involves handling customer calls, escalating complex issues, and ensuring high-quality service delivery in a hybrid work environment.