Client Services Representative Ii

Bank of America Merrill Lynch

Las Vegas, NV, US
Base: $25.00 - $27.88 hourly; bonus/equity: not sp...
Onsite
1+ years customer service experience
Handling difficult client situations
Accurate data entry and system toggling
This role is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment

Job Summary

  • This role is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
  • Employees must identify client needs, recommend solutions when fraud is identified, and comply with industry regulations and bank procedures.
  • The position offers a base salary of $25.00 - $27.88 hourly pay along with industry-leading benefits and paid time off.

Matching Summary

This role is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.

Salary

Base: $25.00 - $27.88 hourly; Bonus/Equity: Not specified; Benefits: Industry-leading benefits and paid time off

Skills & Requirements

Must-have

  • 1+ years customer service experience
  • Handling difficult client situations
  • Accurate data entry and system toggling
  • Fraud identification and escalation
  • Compliance with bank procedures

Nice-to-have

  • Banking or financial industry background
  • Client relationship deepening skills
  • Adaptability to new technology platforms
  • Passion for improving financial lives
  • Creative problem-solving abilities

Key Requirements

  • Minimum 1 year of customer/client service experience
  • High School Diploma / GED or equivalent
  • Intermediate proficiency with computers and technology
  • Reliable attendance including weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter