As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions
Job Summary
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform that streamlines tasks through simple, frictionless mobile, chat, and text message-driven experiences.
Workday offers a flexible work approach combining in-person time and remote work, enabling teams to deepen connections and maintain a strong community while doing their best work.
Matching Summary
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Salary
Base: $99,800 USD - $149,600 USD (Chicago); $90,300 USD - $160,400 USD (Additional US locations); Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus and annual stock grants; Benefits: Not specified
Skills & Requirements
Must-have
Enterprise SaaS customer success
AI-powered recruitment platform
Global client account management
Client onboarding and training
Product support and troubleshooting
Cross-functional team collaboration
Nice-to-have
HR/recruiting software expertise
Executive level relationship building
Functional and technical mentorship
Flexible work environment
Data analysis and communication skills
Key Requirements
7+ years customer success experience (Sr)
5+ years customer success experience (Manager)
Experience with enterprise SaaS solutions
Technical understanding of complex software ecosystems