Merchant Servicing Specialist

Latitude Financial

Australia
On-site
Cross-skilled operational merchant support
High-volume phone, chat, and email support
Manage sales finance enquiries
The Merchant Servicing Specialist role at Latitude Financial involves providing operational support to retail partners and internal stakeholders across Australia and New Zealand, focusing on sales finance inquiries in a high-volume environment. The position requires effective communication and problem-solving skills, with responsibilities spanning various support channels

Job Summary

  • This role provides cross‑skilled operational merchant support to Australian and New Zealand retail partners and internal stakeholders, including Retail Account Managers, B2B Field Teams and Program Leaders.
  • Working closely with teams across Originations Operations, Back Office and Partnerships, you’ll support timely and compliant resolution of enquiries, including merchant settlement activities.
  • In return for your energy and ideas, we offer a flexible working environment and great compensation.

Matching Summary

Match Score: 85

The Merchant Servicing Specialist role at Latitude Financial involves providing operational support to retail partners and internal stakeholders across Australia and New Zealand, focusing on sales finance inquiries in a high-volume environment. The position requires effective communication and problem-solving skills, with responsibilities spanning various support channels.

Skills & Requirements

Must-have

  • Cross-skilled operational merchant support
  • High-volume phone, chat, and email support
  • Manage sales finance enquiries
  • Merchant settlement activities
  • Work across multiple systems
  • Adherence to regulatory and compliance requirements

Nice-to-have

  • Proactive mindset
  • Customer-focused approach
  • Collaborative mindset
  • Commitment to supporting blended ANZ handling

Key Requirements

  • Experience in a contact centre or operational support role
  • Australian or New Zealand Permanent Residents or Citizens

Work Rights

Permanent Resident or Citizen

Tailored Resume

Cover Letter