Product Support Sales Representative

Hastings Deering

Mount Isa, Queensland, Australia
Base: not specified; bonus/equity: commission stru...
Customer relationship management
Territory and account planning
Sales funnel management using crm
This role is pivotal in developing strong, trusted relationships with customers across a defined territory and delivering aftermarket solutions that support equipment performance and reduce total cost of ownership

Job Summary

  • This role is pivotal in developing strong, trusted relationships with customers across a defined territory and delivering aftermarket solutions that support equipment performance and reduce total cost of ownership.
  • Hastings Deering offers a rewarding career with diverse opportunities, a competitive remuneration package including commission and a fully maintained support vehicle, and ongoing training and support to further your career.
  • The position requires managing sales funnels, conducting equipment inspections, resolving service issues, and promoting Caterpillar service offerings to achieve budgeted parts and service targets.

Matching Summary

This role is pivotal in developing strong, trusted relationships with customers across a defined territory and delivering aftermarket solutions that support equipment performance and reduce total cost of ownership.

Salary

Base: Not specified; Bonus/Equity: Commission structure; Benefits: Fully maintained support vehicle, Salary Continuance Insurance, Employee Assistance Program, discounts, annual salary reviews

Skills & Requirements

Must-have

  • Customer relationship management
  • Territory and account planning
  • Sales funnel management using CRM
  • Equipment inspections and health risk identification
  • Parts and service issue resolution
  • Promotion of service offerings
  • Monitoring competitive activity

Nice-to-have

  • Knowledge of Caterpillar products
  • Strong communication and influencing skills
  • Problem-solving focus on customer experience
  • Experience with digital platforms like HD360 and VisionLink
  • Collaboration with internal stakeholders
  • Driving business solution initiatives

Key Requirements

  • Minimum five years customer-facing experience
  • Experience in heavy earthmoving or related industry
  • Strong territory management skills
  • Tertiary qualifications in Business, Commerce, or Engineering
  • Relevant trade qualifications (desirable)
  • Proficiency in CRM systems

Work Rights

Not specified

Tailored Resume

Cover Letter