Customer Service Representative, Residential Dining
Penn State University Park
University Park, Pennsylvania, USA
Base: $31,600.00 - $45,800.00; bonus/equity: not s...
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Internal and external customer support
Troubleshoot issues and provide resolutions
Promote products, projects, programs, and services
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Penn State University Park is seeking a Customer Service Representative for its Residential Dining department. The role involves providing support to internal and external customers, requiring knowledge of university policies and effective communication skills.
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Job Summary
Customer Service Representatives provide internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc.
Tasks require knowledge of University policies, procedures, practices, and protocols to troubleshoot issues, to provide timely resolutions and assistance, and to promote/market products, projects, programs, and services.
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
Matching Summary
Match Score: 75
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Penn State University Park is seeking a Customer Service Representative for its Residential Dining department. The role involves providing support to internal and external customers, requiring knowledge of university policies and effective communication skills.
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Salary
Base: $31,600.00 - $45,800.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, and vision coverage, robust retirement plans, substantial paid time off, 75% tuition discount
Skills & Requirements
Must-have
Internal and external customer support
Troubleshoot issues and provide resolutions
Promote products, projects, programs, and services
Process orders and registrations
Operate computers and point-of-sale systems
Nice-to-have
Knowledge of University policies and procedures
Excellent communication skills
Ability to handle financial transactions
Experience with e-commerce ticketing and sales
Key Requirements
General Equivalency Diploma (GED) or High School (HS)