Customer Satisfaction Representative

Lithia & Driveway

Addison, TX, US
Base: $40,000-$60,000 annually; bonus/equity: not ...
**
Strong attention to detail
Excellent communication skills
Basic computer skills
** Lithia & Driveway is seeking a Customer Satisfaction Representative for their Addison, TX location, focused on enhancing customer satisfaction within their dealership network. The role involves acting as a liaison between customers and dealerships, documenting customer concerns, and collaborating on continuous improvement plans. **

Job Summary

  • The role serves as a liaison between the dealership and the customer to ensure the highest level of satisfaction.
  • Employees must follow up with all customers within 48 hours and track trends using the Freshdesk Omni Program.
  • The position offers competitive pay ranging from $40,000 to $60,000 annually along with comprehensive benefits including medical, dental, vision, and 401(k).

Matching Summary

Match Score: 75

** Lithia & Driveway is seeking a Customer Satisfaction Representative for their Addison, TX location, focused on enhancing customer satisfaction within their dealership network. The role involves acting as a liaison between customers and dealerships, documenting customer concerns, and collaborating on continuous improvement plans. **

Salary

Base: $40,000-$60,000 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, Disability, Life Insurance, 401(k), Stock Purchase Plan

Skills & Requirements

Must-have

  • Strong attention to detail
  • Excellent communication skills
  • Basic computer skills
  • Valid driver's license
  • Acceptable driving record

Nice-to-have

  • Sense of urgency
  • Self-motivated with accountability
  • Thrives on a team environment
  • Adapts to change quickly
  • Desires to keep learning

Key Requirements

  • High School graduate or equivalent
  • Must be 18 years or older
  • Valid driver's license in state of residence

Work Rights

Not specified

Tailored Resume

Cover Letter