Strategic Customer Success Manager

Rapid7

Not specified
5+ years in customer success or account management
Saas or high-tech industry experience
Strong relationship building with cisos
Rapid7 is seeking a Strategic Customer Success Manager to guide customers in maximizing the value of their cybersecurity solutions. The role focuses on building strong relationships with key stakeholders, driving product adoption, and ensuring customer satisfaction in a collaborative environment

Job Summary

  • You will act as a trusted partner to CISOs and key stakeholders to guide organizations in achieving critical security objectives.
  • The role requires leading key customer engagements such as status reviews and Executive Business Reviews to ensure long-term success.
  • You will advocate for customer needs internally to influence product improvements while driving retention and growth.

Matching Summary

Match Score: 85

Rapid7 is seeking a Strategic Customer Success Manager to guide customers in maximizing the value of their cybersecurity solutions. The role focuses on building strong relationships with key stakeholders, driving product adoption, and ensuring customer satisfaction in a collaborative environment.

Skills & Requirements

Must-have

  • 5+ years in Customer Success or Account Management
  • SaaS or high-tech industry experience
  • Strong relationship building with CISOs
  • Cross-functional collaboration skills
  • Product adoption and ROI drive

Nice-to-have

  • Industry certifications like A+, Network+, Sec+
  • Familiarity with customer success platforms
  • Ability to communicate complex ideas simply
  • Proactive problem-solving abilities
  • Experience influencing product direction

Key Requirements

  • 5+ years in Customer Success, Account Management, or Consulting
  • SaaS or high-tech background preferred
  • Cybersecurity domain knowledge
  • Technical project management abilities

Work Rights

Not specified

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