Job Summary

• Provide technical support to customers via online chat, email and Slack, troubleshooting technical issues and providing solutions in a timely manner.
• Collaborate with engineering and platform teams to identify and resolve customer issues, and create and maintain help center guides and documentation.
• Benefits include 25 days PTO, 100% covered health, vision, and dental insurance, a home office stipend, and free dinner when working past 7 PM.

Matching Summary

Skills & Requirements

Key Requirements

• 2+ years in support engineering, solutions engineering, sales engineering, or software engineering
• Strong verbal and written communication skills
• Strong problem-solving skills

Work Rights