Team Leader, Operations Support

Amex GBT

United States
**
Leadership and coaching
Performance feedback
Work scheduling and prioritization
** Amex GBT is seeking a Team Leader for Operations Support to lead a team of travel consultants serving federal clients. The ideal candidate will have experience in customer service, particularly with Sabre GDS, and will be responsible for driving employee engagement and performance. **

Job Summary

  • Provides leadership and coaching to a team of travel consultants, driving change and employee engagement through effective communications.
  • Uses data to monitor counselors’ activity and trends to provide ongoing performance feedback for delivery of excellent customer experience.
  • Amex GBT offers flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.

Matching Summary

Match Score: 75

** Amex GBT is seeking a Team Leader for Operations Support to lead a team of travel consultants serving federal clients. The ideal candidate will have experience in customer service, particularly with Sabre GDS, and will be responsible for driving employee engagement and performance. **

Skills & Requirements

Must-have

  • leadership and coaching
  • performance feedback
  • work scheduling and prioritization
  • Sabre GDS experience
  • customer service satisfaction requirements

Nice-to-have

  • driving change and employee engagement
  • inclusive and collaborative culture
  • travel as a force for good
  • wellbeing resources

Key Requirements

  • At least 1 year as TEC III
  • 4+ years customer service
  • Experience issuing tickets
  • US Citizen required
  • Pass extended government background check

Work Rights

Must be a US Citizen

Tailored Resume

Cover Letter