Not specified; generous employee benefits included...
Fully remote
Strong experience administering src act claims
Expertise in reconsiderations, appeals, and reviews
Proven ability to coach and train case managers
This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988
Job Summary
This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.
The position offers flexibility to work from home up to 3 days per week once fully trained while based in Melbourne or Canberra.
EML provides comprehensive benefits including a corporate wellbeing program, generous discounts, and up to 16 weeks paid parental leave.
Matching Summary
This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.
Salary
Not specified; Generous employee benefits included; Annual company incentive scheme available
Skills & Requirements
Must-have
Strong experience administering SRC Act claims
Expertise in reconsiderations, appeals, and reviews
Proven ability to coach and train Case Managers
Knowledge of case law and risk management principles
Experience in dispute resolution and mediation
Nice-to-have
Motivated self-starter in fast-paced environments
Excellent stakeholder management skills
Commitment to continuous improvement initiatives
Customer-centric approach to claim outcomes
Key Requirements
Demonstrated ability managing SRC Act portfolios
Strong written and verbal communication skills
Experience in workers compensation industry coaching
Evidence of excellent decision making in claims setting