Responsable De La Satisfaction Client | Customer Satisfaction Manager

Pratt & Whitney Canada

Longueuil, QC, Canada
Not specified; not specified; pension plan, group ...
10 years customer service experience
Aerospace industry background required
Crm software proficiency
This role involves developing and implementing comprehensive strategies to enhance customer satisfaction and loyalty within a global aerospace leader

Job Summary

  • This role involves developing and implementing comprehensive strategies to enhance customer satisfaction and loyalty within a global aerospace leader.
  • The successful candidate will lead cross-functional governance models to align stakeholders across operations, sales, marketing, and quality departments.
  • Pratt & Whitney Canada offers competitive benefits including a pension plan, group insurance, and recognition programs for top employers in the region.

Matching Summary

This role involves developing and implementing comprehensive strategies to enhance customer satisfaction and loyalty within a global aerospace leader.

Salary

Not specified; Not specified; Pension plan, group insurance, wellness program, recreational club, free parking

Skills & Requirements

Must-have

  • 10 years customer service experience
  • Aerospace industry background required
  • CRM software proficiency
  • Strategic customer satisfaction planning
  • Cross-functional team leadership

Nice-to-have

  • Master's degree or MBA preferred
  • Multicultural collaboration skills
  • Continuous improvement mindset
  • Occasional travel flexibility
  • Highly motivated self-starter

Key Requirements

  • Bachelor's degree in Business, Engineering, or Marketing
  • Minimum 10 years in customer service functions
  • Proven aerospace industry experience
  • Strong analytical and data interpretation skills
  • Fluency in French and advanced English proficiency

Work Rights

Must pass criminal background check and controlled goods clearance

Tailored Resume

Cover Letter