Senior Manager, Customer Strategy

CBA New Digital Businesses Pty

Sydney, Australia
Strong consulting or strategy background
Structured problem-solving skills
Executive communication and storytelling
This role offers a rare opportunity to build and embed the Journeys system, an enterprise-wide approach to understanding and improving customer outcomes

Job Summary

  • This role offers a rare opportunity to build and embed the Journeys system, an enterprise-wide approach to understanding and improving customer outcomes.
  • You will operate at the centre of this transformation, partnering with senior stakeholders to solve complex, cross-Group challenges and influence organizational decisions.
  • The position involves shaping the Group's customer agenda by contributing to Board- and Executive-level narratives on customer performance and priorities.

Matching Summary

This role offers a rare opportunity to build and embed the Journeys system, an enterprise-wide approach to understanding and improving customer outcomes.

Skills & Requirements

Must-have

  • Strong consulting or strategy background
  • Structured problem-solving skills
  • Executive communication and storytelling
  • Influence senior stakeholders GM EGM level
  • Scale methodologies across business units

Nice-to-have

  • High standards and ownership focus
  • Curiosity and continuous development mindset
  • Experience with large complex organisations
  • Collaborative relationship building skills
  • Passion for improving customer outcomes

Key Requirements

  • Top-tier consulting or strategy experience
  • Proven ability to create scalable frameworks
  • Track record of operating with high standards

Work Rights

Not specified

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