Reservation Agent

Four Seasons Hotels & Resorts

Mauritius
Competitive salary, wages, + a comprehensive benef...
Monitor and respond to reservation communications
Process reservation requests, changes, and cancellations
Input and access data in reservation system
Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences

Job Summary

  • Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.
  • The Reservation Agent will monitor and respond to communications from guests, travel agents, and referral networks concerning reservations.
  • The company offers a competitive salary, comprehensive benefits, excellent training, employee discounts, uniform dry cleaning, and complimentary employee meals.

Matching Summary

Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.

Salary

Competitive Salary, wages, and a comprehensive benefits package

Skills & Requirements

Must-have

  • Monitor and respond to reservation communications
  • Process reservation requests, changes, and cancellations
  • Input and access data in reservation system
  • Monitor Online Travel Agencies extranet
  • Excellent verbal and written communication skills
  • Working knowledge of hotel room types and locations

Nice-to-have

  • Genuine heart and luxury commitment
  • Team player
  • Craving to become better
  • Treating each other as wished

Key Requirements

  • 1-2 years of relevant experience
  • Experience in 5-star hotel/resort
  • High-end customer service role
  • Dealing directly with customers over the phone
  • Excellent French and English language skills

Work Rights

Not specified

Tailored Resume

Cover Letter