Customer Experience Supervisor

Lithiaonboarding

Medford, OR, US
$50,000-75,000 py
Hybrid
Customer resolution
Team leadership
Process optimization
Lithiaonboarding is seeking a Customer Experience Supervisor to lead a team focused on delivering exceptional customer satisfaction at Driveway, the digital retail arm of Lithia & Driveway. The ideal candidate will possess strong leadership and communication skills, with a proven track record in customer service management

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
  • This position will be responsible for reaching and maintaining exceptional C ustomer Resolution.
  • We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs

Matching Summary

Match Score: 85

Lithiaonboarding is seeking a Customer Experience Supervisor to lead a team focused on delivering exceptional customer satisfaction at Driveway, the digital retail arm of Lithia & Driveway. The ideal candidate will possess strong leadership and communication skills, with a proven track record in customer service management.

Salary

$50,000-75,000

Skills & Requirements

Must-have

  • Customer Resolution
  • Team Leadership
  • Process Optimization
  • Performance Tracking
  • Account Data Integrity

Nice-to-have

  • Sense of Urgency
  • Strategic Thinking
  • Change Agent
  • Continuous Improvement
  • Team Collaboration

Key Requirements

  • 3-5+ years of Customer Service Leadership
  • High School diploma or Equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter