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Cigna is seeking a Technical Support Senior Analyst to join their Production Support team in Bengaluru, India. The role entails providing technical support for applications primarily using .NET technologies, Java, and SQL, while ensuring high levels of customer satisfaction and compliance with service level agreements.
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Job Summary
Responsible for the oversight of day-to-day activities of the production environments.
The role will be responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams.
The motivation to drive change towards modernisation and automation across the team’s processes and practices.
Matching Summary
Match Score: 75
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Cigna is seeking a Technical Support Senior Analyst to join their Production Support team in Bengaluru, India. The role entails providing technical support for applications primarily using .NET technologies, Java, and SQL, while ensuring high levels of customer satisfaction and compliance with service level agreements.
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Skills & Requirements
Must-have
.NET technologies (C#, ASP.NET, .NET Core)
Java/SQL skills
Powershell and Scripting knowledge
Frontend troubleshooting
Backend & API debugging
Production Incident Troubleshooting
Log Analysis & Monitoring
Nice-to-have
Insurance or Financial services background
ServiceNow experience
Dynatrace, Splunk & AWS CloudWatch experience
Jira experience
OKTA experience
Confluence experience
Key Requirements
Demonstrable experience supporting .NET Web Applications and backend services
Experience with Postman to test API functionality
Experience with Production Support, Application Management & Support processes
Ability to work in rotational shift patterns and participate in on-call support