Federal Reserve Financial Services Fednow Operations Center Senior Analyst

Federal Reserve Bank of Atlanta

Atlanta, GA, USA
**
5+ years relevant work experience
24/7 support operations experience
High pressure troubleshooting skills
** The Federal Reserve Bank of Atlanta is seeking a Senior Analyst for its FedNow Operations Center, a role focused on enhancing operational efficiency for a new 24/7 real-time payment service. The position requires a strong analytical background, customer service orientation, and experience in a 24/7 support environment. **

Job Summary

  • This role is a unique opportunity to be part of the mission-critical FedNow initiative transforming the US payments landscape.
  • The Senior Analyst will perform critical operational activities including monitoring, risk mitigation, and supporting participant onboarding for the 24x7x365 real-time gross settlement service.
  • Candidates must demonstrate subject matter expertise by acting as an escalation point for Level 1 support while articulating complex technical concepts clearly.

Matching Summary

Match Score: 75

** The Federal Reserve Bank of Atlanta is seeking a Senior Analyst for its FedNow Operations Center, a role focused on enhancing operational efficiency for a new 24/7 real-time payment service. The position requires a strong analytical background, customer service orientation, and experience in a 24/7 support environment. **

Skills & Requirements

Must-have

  • 5+ years relevant work experience
  • 24/7 support operations experience
  • High pressure troubleshooting skills
  • Process standardization and automation
  • Customer onboarding support

Nice-to-have

  • Intellectual curiosity and growth mindset
  • ISO20022 message familiarity
  • ITIL certification
  • Mentoring and training capabilities
  • Shift left implementation ideas

Key Requirements

  • Bachelor's degree with 5+ years experience or 10+ years experience
  • Experience in 24*7 large enterprise support operations
  • Strong analytical and problem-solving skills

Work Rights

Not specified

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