This role serves as a critical bridge between business stakeholders and technology teams to drive next-generation IVR and telephony initiatives
Job Summary
This role serves as a critical bridge between business stakeholders and technology teams to drive next-generation IVR and telephony initiatives.
The successful candidate will leverage cutting-edge technologies like Generative AI, LLMs, STT, and TTS to revolutionize customer interaction capabilities.
Citi offers competitive benefits including medical, dental, vision coverage, 401(k), life insurance, and paid time off packages.
Matching Summary
This role serves as a critical bridge between business stakeholders and technology teams to drive next-generation IVR and telephony initiatives.
Salary
Base: $125,600.00 - $188,400.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards available; Benefits: Medical, dental, vision, 401(k), life, accident, disability insurance, wellness programs, and paid time off
Skills & Requirements
Must-have
3-5 years IVR or telephony routing experience
Generative AI and Large Language Models knowledge
Speech-to-Text and Text-to-Speech integrations
End-to-end feature lifecycle management
Business-technology liaison capabilities
Nice-to-have
Experience in matrixed environment delivery
Proactive risk identification and mitigation
Strong stakeholder management skills
Fast-paced change-driven environment comfort
Key Requirements
3-5+ years hands-on experience in IVR or telephony routing
Demonstrated success as a business-technology liaison for enterprise platforms
Strong understanding of modern IVR ecosystems and AI integrations