This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products
Job Summary
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
Develop deep expertise in our technology and provide hands-on technical support throughout clients’ journey with our software solutions.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Matching Summary
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
Skills & Requirements
Must-have
Client-facing experience
Technical support for software solutions
Customer satisfaction management
Troubleshoot technical challenges
Build meaningful client relationships
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Bold ideas and genuine care
Key Requirements
3+ years client-facing experience
Prior experience in a SAAS organization
Excellent technology skills
Excellent written and verbal communication
Demonstrated ability to handle multiple priorities