After Sales Technical Support & Training Instructor - Baoli Emea

Baoli EMEA

Lainate, Italy
Fully remote
Technical issue resolution
Product support levels
Serviceability and quality
Baoli EMEA is seeking an After Sales Technical Support & Training Instructor to enhance its after sales services by providing technical support and training to its international sales and service network. The position is fully remote but requires occasional onsite presence in Italy, focusing on customer satisfaction and collaboration with internal teams

Job Summary

  • This position will actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio.
  • Your responsibilities include after sales quality management, network enablement & process development, and technical implementation of new products and projects.
  • We offer a company with future, various privileges including possibilities for regular remote work, attractive compensations & employee benefits, and chances to learn new professional skills.

Matching Summary

Match Score: 85

Baoli EMEA is seeking an After Sales Technical Support & Training Instructor to enhance its after sales services by providing technical support and training to its international sales and service network. The position is fully remote but requires occasional onsite presence in Italy, focusing on customer satisfaction and collaboration with internal teams.

Skills & Requirements

Must-have

  • technical issue resolution
  • product support levels
  • serviceability and quality
  • warranty case management
  • pre-delivery inspection steering
  • field action coordination

Nice-to-have

  • impact on customer satisfaction
  • implement your ideas
  • personally grow
  • shape the future

Key Requirements

  • Certified technician or engineering degree
  • Experience in customer service
  • Good analytical skills
  • Team player with hands-on mentality
  • Organized, solution-driven and proactive
  • Open, persistent and friendly nature
  • Fluent in written and spoken English

Work Rights

Not specified

Tailored Resume

Cover Letter