Base: $80,380 to $93,420; bonus/equity: may be eli...
On-site
Advanced technical assistance
Global end-user support
New hire onboarding/offboarding
As we expand our product portfolio and global presence, our IT department is hiring a IT Operations Engineer to support the needs of global end users and departments while helping to implement IT solutions that enable the company’s growth
Job Summary
As we expand our product portfolio and global presence, our IT department is hiring a IT Operations Engineer to support the needs of global end users and departments while helping to implement IT solutions that enable the company’s growth.
You’ll interact daily with end users and support the evolving needs of a fast-growing organization.
This role does require coming onsite regularly into our HQ located in San Francisco.
Matching Summary
As we expand our product portfolio and global presence, our IT department is hiring a IT Operations Engineer to support the needs of global end users and departments while helping to implement IT solutions that enable the company’s growth.
Salary
Base: $80,380 to $93,420; Bonus/Equity: May be eligible for equity program and/or variable bonus program; Benefits: Medical, dental, vision, life insurance, disability insurance, 401(k) with employer matching, flexible paid time off, paid holidays, paid parental leave.
Skills & Requirements
Must-have
advanced technical assistance
global end-user support
new hire onboarding/offboarding
macOS and Windows laptop support
Microsoft Entra ID and 365 support
VoIP and AV systems support
endpoint security tools
IT ticketing systems experience
Nice-to-have
strong customer service orientation
attention to detail
problem-solving in dynamic environments
ITIL Service Desk best practices
experience in regulated environments
adherence to InfoSec guidelines
Key Requirements
Proven IT support experience
Proficiency with mobile device management solutions
Proven macOS environment support
Familiarity with Microsoft Entra ID, Microsoft 365, Windows