The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
This is a phone based customer service role supporting customers who are victims of scams and requires delivering excellent customer service and innovation.
The role offers a 12-month fixed term contract with hybrid working arrangements after initial in-office training.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
Skills & Requirements
Must-have
High volume call centre environment
Handling inbound and outbound scam calls
Strong problem-solving and decision-making
High level of confidentiality and privacy
Emotional resilience under pressure
Multitasking across banking tools
Hybrid working with in office attendance
Nice-to-have
Ability to resolve basic customer complaints
Think outside the box for solutions
Perform well in ambiguous environment
Deliver excellent customer service
Work in a highly regulated environment
Strong communication skills
Key Requirements
12-month fixed term contract availability
Experience in Financial Services industry preferred
Strong customer service skills
Ability to handle aggressive or distressed customers
Willingness to work rotating roster and extended hours