Senior Production Readiness Manager

Workday

Fully remote with a flexible work arrangement allowing for in-person collaboration, approximately 50% of the time each quarter.
7+ years technical support experience
5+ years customer support or consulting
Erp system performance expertise
Workday is seeking a Senior Production Readiness Manager to oversee customer deployments, ensuring effective performance testing and production transitions. The role demands a blend of technical skills, project management experience, and strong customer relations to advocate for clients and resolve issues

Job Summary

  • The role combines technical expertise, project management, and customer relations to ensure successful performance testing and transition to production.
  • As the voice of the customer, the manager takes full ownership of engagements during deployment, building strong relationships with customers and implementation partners.
  • Candidates must possess a BS or MS in a Technical Degree or equivalent experience, along with 7+ years in technical support and 5+ years in customer support.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager to oversee customer deployments, ensuring effective performance testing and production transitions. The role demands a blend of technical skills, project management experience, and strong customer relations to advocate for clients and resolve issues.

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • ERP system performance expertise
  • Workday product architecture knowledge
  • Project management and prioritization skills

Nice-to-have

  • Crisis management experience
  • HR, Time Tracking, Financials background
  • Strong storytelling for technical concepts
  • Ability to thrive with ambiguity
  • Experience with SaaS environments

Key Requirements

  • BS or MS in Technical Degree or equivalent
  • 7+ years technical support for complex software
  • 5+ years customer support or ERP consulting
  • APJ shift availability (6:30am to 3:30pm India time)

Work Rights

Not specified

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