Guest Services Agent

Acquire Intelligence

High-volume customer service experience
Reservation management software proficiency
Multi-channel communication skills
The role involves ensuring exceptional guest experiences from reservation confirmation through post-departure across multiple communication channels

Job Summary

  • The role involves ensuring exceptional guest experiences from reservation confirmation through post-departure across multiple communication channels.
  • Employees must troubleshoot potential issues, anticipate guest needs, and coordinate with on-ground teams to meet all guest requirements.
  • The position requires flexibility to work a 24/7 operation with rostering running Monday to Sunday based on business demands.

Matching Summary

The role involves ensuring exceptional guest experiences from reservation confirmation through post-departure across multiple communication channels.

Skills & Requirements

Must-have

  • High-volume customer service experience
  • Reservation management software proficiency
  • Multi-channel communication skills
  • Ability to work 24/7 rostering

Nice-to-have

  • Property Management Systems experience
  • OTA distribution knowledge
  • HomHero or RMS competency
  • Cross-cultural communication skills

Key Requirements

  • Experience in high-volume fast-paced customer service
  • Competency in HomHero, RMS, and Locking Systems
  • Understanding of rate strategies and OTA functionalities

Work Rights

Not specified

Tailored Resume

Cover Letter