Associate Manager, B2b Sales Support

Concentrix

Kuala Lumpur, Malaysia
Not specified (assumed to be hybrid based on the nature of the role).
Supervise daily sales support activities
Ensure adherence to service level agreements
Conduct workload analysis and performance reviews
The Associate Manager, B2B Sales Support at Concentrix in Kuala Lumpur is responsible for supervising the Sales Support team to ensure effective client support and compliance with Service Level Agreements (SLAs). This role involves managing team performance, conducting workload analysis, and collaborating with clients and sales teams to meet strategic objectives

Job Summary

  • The Associate Manager is responsible for supervising the daily activities of the Sales Support team to ensure effective client support.
  • This role involves conducting regular performance reviews and identifying succession plans to maintain a strong talent pipeline.
  • The position requires facilitating alignment meetings with clients and sales counterparts to achieve desired business outcomes.

Matching Summary

Match Score: 85

The Associate Manager, B2B Sales Support at Concentrix in Kuala Lumpur is responsible for supervising the Sales Support team to ensure effective client support and compliance with Service Level Agreements (SLAs). This role involves managing team performance, conducting workload analysis, and collaborating with clients and sales teams to meet strategic objectives.

Skills & Requirements

Must-have

  • Supervise daily sales support activities
  • Ensure adherence to Service Level Agreements
  • Conduct workload analysis and performance reviews
  • Develop succession plans for team leaders
  • Facilitate management meetings with clients

Nice-to-have

  • Strong communication and leadership skills
  • Experience in dynamic diverse settings
  • Ability to drive strategic objectives
  • Cross-functional collaboration expertise

Key Requirements

  • Team supervision experience
  • Performance management process knowledge
  • Client relationship management skills

Work Rights

Not specified

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