Shoppers Drug Mart is seeking a Senior Manager for Central Program Operations in Mississauga, Ontario. The role involves managing a Patient Contact Specialist/Care Coach team, ensuring compliance with Service Level Agreements, and overseeing operational efficiency in patient care processes
Job Summary
The Senior Manager, Operational Integration will be responsible for managing the Patient Contact Specialist/Care Coach team to ensure patient cases are managed effectively and efficiently daily.
Key responsibilities include managing manufacturer accounts, understanding costs per call, maintaining schedules, creating process efficiencies, and understanding P&L cost allocation.
The role requires supporting the team to act as patient advocates, exploring funding options, advising on appeals, and managing reimbursement escalations to facilitate successful outcomes.
Matching Summary
Match Score: 85
Shoppers Drug Mart is seeking a Senior Manager for Central Program Operations in Mississauga, Ontario. The role involves managing a Patient Contact Specialist/Care Coach team, ensuring compliance with Service Level Agreements, and overseeing operational efficiency in patient care processes.
Salary
$100,000.00 - $132,000.00 per year
Skills & Requirements
Must-have
Manage patient cases effectively
Manage multimillion dollar manufacturer accounts
Achieve Service Level Agreements (SLAs) and KPIs
Manage cross-functional teams
Support patient reimbursement process
Manage relationships with external partners
Oversee processes and workflows
Monitor, coach, and train staff
Report Adverse Events (AE) and Product Technical Complaints (PTC)
Nice-to-have
Champion collaboration, kindness, and inclusivity
Act as a change agent
Provide value-add customer service
Innovative structured appeals
Personalized advice and solutions
Key Requirements
5-7 years related work experience in Pharmaceutical industry