Sr Business Process Analyst - Support Knowledge And Ai
Workday
Fully remote
Analyze knowledge usage and trends
Enhance digital ai tools
Process mapping and analysis
We’re shaping the future of work so teams can reach their potential and focus on what matters most
Job Summary
We’re shaping the future of work so teams can reach their potential and focus on what matters most.
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
Our culture is rooted in integrity, empathy, and shared enthusiasm.
Matching Summary
We’re shaping the future of work so teams can reach their potential and focus on what matters most.
Skills & Requirements
Must-have
Analyze knowledge usage and trends
Enhance digital AI tools
Process mapping and analysis
Knowledge management system integration
Develop process documentation and SOPs
Support AI performance refinement
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Empathy and shared enthusiasm
Curious minds
Adaptable and agile self-starter
Key Requirements
8+ years experience as Business Process Analyst
5+ years in knowledge management tools/processes
Experience with AI chatbot/automated systems
2+ years experience with SQL and data visualization tools