You will lead a team that makes a real difference in the German healthcare system by ensuring the best possible Doctolib experience for customers
Job Summary
You will lead a team that makes a real difference in the German healthcare system by ensuring the best possible Doctolib experience for customers.
Doctolib offers numerous benefits including a sponsored Germany ticket, additional vacation days, mental health coaching, and flexible working conditions including hybrid and remote work options.
The interview process includes multiple stages such as technical assessments, case studies, and reference checks to ensure the best fit for the role.
Matching Summary
You will lead a team that makes a real difference in the German healthcare system by ensuring the best possible Doctolib experience for customers.
Skills & Requirements
Must-have
Technical Support team leadership
Performance and process evaluation
Customer-oriented communication skills
Use of AI tools for problem solving
Reporting and controlling of KPIs
Cross-departmental collaboration
Nice-to-have
Experience with agile methodologies
Conflict management and negotiation skills
Knowledge of PVS/EHR/PMS applications
Proactive knowledge transfer
Work with modern AI systems
Key Requirements
Proven leadership experience in Technical Support
Experience in change management
Fluent German (min. C1) and English (min. C1)
Degree in Computer Science, Engineering or related field or equivalent experience