Lead customer IT operations service transition and transformation, ensuring smooth migration and improved operational quality
Job Summary
Lead customer IT operations service transition and transformation, ensuring smooth migration and improved operational quality.
Analyze current IT environments, develop and execute migration plans, and drive continuous improvement through process optimization, automation, and cost efficiency.
Build and maintain strong relationships with customers, global delivery teams, and stakeholders, while fostering leadership and team development.
Matching Summary
Lead customer IT operations service transition and transformation, ensuring smooth migration and improved operational quality.
Skills & Requirements
Must-have
IT service management experience
IT outsourcing experience
IT operations transition projects
IT operations process improvement
ITIL knowledge and practical experience
Project/program management experience
Team leadership and management
Nice-to-have
Customer business problem understanding
Continuous improvement culture
Resilience to change resistance
Global collaboration skills
Innovative operational models
Customer partnership building
Key Requirements
7+ years IT service management/outsourcing experience
3+ years IT operations transition project experience
2+ years operations process improvement/transformation experience
ITIL knowledge and practice
Project/program management experience
Team leader management experience
Complex stakeholder management experience
English document reading and basic email communication
Basic understanding of cloud environments (AWS, Azure)