Technical Support Analyst (payments)

Visa

Pasay City, Philippines
**
Technical liaison for clients
Manage client relationships
Issue resolution and client communication
** Visa is seeking a Technical Support Analyst in Pasay City, Philippines, to manage relationships with high-value partners and merchants in the payments sector. The role involves addressing technical challenges, overseeing implementations, and enhancing client engagement through product training and business reviews. **

Job Summary

  • Visa is a world leader in payments technology, facilitating transactions across more than 200 countries and territories.
  • The Technical Account Manager will be the primary technical point of contact for a portfolio of merchants and partners, addressing technical challenges and payment questions.
  • This role is central to Visa's Acceptance business teams, requiring subject matter expertise and a strong teamworking culture to impact client trust in the payment industry.

Matching Summary

Match Score: 75

** Visa is seeking a Technical Support Analyst in Pasay City, Philippines, to manage relationships with high-value partners and merchants in the payments sector. The role involves addressing technical challenges, overseeing implementations, and enhancing client engagement through product training and business reviews. **

Skills & Requirements

Must-have

  • Technical liaison for clients
  • Manage client relationships
  • Issue resolution and client communication
  • Product enhancement requests
  • Deep product knowledge
  • Payment industry experience

Nice-to-have

  • Subject matter expert
  • Great coordinator of programs
  • Strong teamworking culture
  • Consultative integration guidance
  • Proactively suggest business opportunities

Key Requirements

  • Bachelor’s degree in computer science, IT or equivalent
  • 5+ years Customer Support/Account Management
  • Strong understanding of technical concepts
  • Ability to manage multiple priorities
  • Ability to articulate complex topics
  • Ability to conduct hard negotiation
  • Excellent English and Thai communication

Work Rights

Not specified

Tailored Resume

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