Customer Success Manager, Enterprise

Stripe

Chicago, IL, United States
On-site
4+ years enterprise relationship management experience
Strong analytical skills for data navigation
Experience managing complex technical product conversations
Stripe is a financial infrastructure platform helping millions of companies grow their revenue and accelerate new business opportunities

Job Summary

  • Stripe is a financial infrastructure platform helping millions of companies grow their revenue and accelerate new business opportunities.
  • The Customer Success Manager will manage a book of enterprise customers, delivering proactive workshops and business reviews to drive retention and expansion.
  • This role requires partnering with internal teams to advocate for customers and share insights that optimize the user experience.

Matching Summary

Stripe is a financial infrastructure platform helping millions of companies grow their revenue and accelerate new business opportunities.

Skills & Requirements

Must-have

  • 4+ years enterprise relationship management experience
  • Strong analytical skills for data navigation
  • Experience managing complex technical product conversations
  • Proven track record in sales target achievement
  • Executive presence and presentation skills

Nice-to-have

  • Consulting or pre-sales background
  • History of resolving difficult customer situations
  • Ability to thrive in high-growth environments
  • Technical account management experience
  • Strategic business sense and insight delivery

Key Requirements

  • 4+ years client-facing enterprise experience
  • Track record of achieving sales targets
  • Experience with large complex projects

Work Rights

Not specified

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