Technical Assistance Associate - French Speaking

Interactive Brokers

London, United Kingdom
On-site
Fluency in english and french
2+ years client facing support experience
Windows and mac software support
The role involves providing technical and functional support for Interactive Brokers' platforms via phone, chat, and tickets

Job Summary

  • The role involves providing technical and functional support for Interactive Brokers' platforms via phone, chat, and tickets.
  • Candidates must be able to troubleshoot issues on Windows, macOS, Linux, Android, and iOS devices.
  • The company offers career support and development opportunities within a dynamic, multi-national team.

Matching Summary

The role involves providing technical and functional support for Interactive Brokers' platforms via phone, chat, and tickets.

Skills & Requirements

Must-have

  • Fluency in English and French
  • 2+ years client facing support experience
  • Windows and Mac software support
  • Troubleshooting desktop and mobile apps
  • Experience with support ticketing systems

Nice-to-have

  • Knowledge of financial products and services
  • German language proficiency
  • Analytical problem-solving skills
  • Adaptability to changing technology
  • Passion for solving technical problems

Key Requirements

  • Bachelor's degree preferred in technical field
  • 2+ years in client facing support role
  • 2+ years experience with Windows and Mac software
  • Fluency in English and French required

Work Rights

Not specified

Tailored Resume

Cover Letter