Service Delivery Manager Digital Workplace - Shared Workplace (m/f)

Airbus Defence and Space SAU

Getafe, Spain
Rooms solutions and conferencing portfolio ownership
End-to-end service delivery
Kpi and sla management
You will ensure that our collaborative technologies are reliable, innovative, and aligned with our global digital strategy

Job Summary

  • You will ensure that our collaborative technologies are reliable, innovative, and aligned with our global digital strategy.
  • Your responsibilities include the end-to-end delivery of Rooms and Conferencing services, ensuring all KPIs and SLAs are met across Spanish sites.
  • You will be part of an international team located on the main Airbus Defence and Space locations in France, Germany, Spain, United Kingdom.

Matching Summary

You will ensure that our collaborative technologies are reliable, innovative, and aligned with our global digital strategy.

Skills & Requirements

Must-have

  • Rooms Solutions and Conferencing portfolio ownership
  • End-to-end service delivery
  • KPI and SLA management
  • External service provider performance management
  • Continuous improvement and RCA
  • Interface for Spanish business domains

Nice-to-have

  • Creative thinker
  • Commitment to act with integrity
  • Service-first heart
  • High quality-awareness

Key Requirements

  • Degree in IT
  • Experience in Service Management
  • Fluent in Spanish and English
  • Ability to hold 3rd party suppliers accountable

Work Rights

Not specified

Tailored Resume

Cover Letter