This role sets the global strategic direction for complaint handling, ensuring worldwide compliance and enterprise-level risk mitigation for Dexcom's continuous glucose monitoring products
Job Summary
This role sets the global strategic direction for complaint handling, ensuring worldwide compliance and enterprise-level risk mitigation for Dexcom's continuous glucose monitoring products.
The successful candidate will lead all global complaint handling operations including intake, triage, investigation, adverse-event reporting, and trend analysis across multiple geographies.
Dexcom offers a comprehensive benefits program, growth opportunities on a global scale, and access to career development through in-house learning programs.
Matching Summary
This role sets the global strategic direction for complaint handling, ensuring worldwide compliance and enterprise-level risk mitigation for Dexcom's continuous glucose monitoring products.
Salary
Base: $141,800.00 - $236,400.00; Bonus/Equity: Not specified; Benefits: Full and comprehensive benefits program included
Skills & Requirements
Must-have
Global complaint handling operations leadership
FDA MDR and EU MDR vigilance reporting expertise
ISO 13485 and QMSR compliance mastery
Root cause investigation and CAPA integration
Cross-functional risk escalation forum chairing
Regulatory inspection and audit representation
Nice-to-have
Experience scaling global compliance programs
Data analytics proficiency for signal detection
Automation and process enhancement deployment
Building unified global culture of compliance
Strategic influence on enterprise-level decisions
Key Requirements
Bachelor's degree required
15+ years of industry experience
9+ years of management experience
Deep knowledge of FDA QSR/21 CFR Part 820
Expertise in international vigilance reporting frameworks