Coordinador De Experiencia Del Cliente Y Fidelización Surquillo, Lima, Peru Marketing Y Publicidad / Marketing Full-time Híbrido Hace 1 Mes Full-time Híbrido Hace 1 Mes
PROTECTA S.A. COMPANIA DE SEGUROS
Lima, Peru
Hybrid
Design and implement customer journey initiatives
Manage voice of the customer programs including nps
Analyze data to generate actionable executive reports
Protecta S.A. is seeking a Customer Experience and Retention Coordinator to enhance customer journey and satisfaction initiatives. The role focuses on designing and implementing customer experience strategies while ensuring alignment with business objectives
Job Summary
The role focuses on supervising and executing customer experience and loyalty initiatives to ensure business growth and retention.
Responsibilities include mapping and optimizing the end-to-end customer journey across digital and physical channels using UX principles.
The company offers flexible working hours, short Fridays, unlimited access to LinkedIn Learning, and comprehensive well-being support.
Matching Summary
Match Score: 85
Protecta S.A. is seeking a Customer Experience and Retention Coordinator to enhance customer journey and satisfaction initiatives. The role focuses on designing and implementing customer experience strategies while ensuring alignment with business objectives.
Skills & Requirements
Must-have
Design and implement Customer Journey initiatives
Manage Voice of the Customer programs including NPS
Analyze data to generate actionable executive reports
Coordinate cross-functional action plans for retention
Implement customer loyalty and benefits strategies
Nice-to-have
Experience in Insurance, Banking, or Financial sectors
Strong leadership and organizational culture building skills
Ability to drive continuous improvement in client journey
Intermediate English proficiency
Master's degree in relevant field
Key Requirements
Degree in Administration, Industrial Engineering, Economics, or Marketing
Specialization in Customer Experience
Proven experience leading CX and loyalty initiatives