Customer Onboarding Manager

Imagentechnologies

New York, NY, US
Base: $115,000 - $145,000; bonus/equity: equity; b...
Remote
Cross-functional project leadership
Deployment project health ownership
Risk and escalation management
Own the successful orchestration of imaging deployments across new customer sites, acting as the primary owner of deployment project health

Job Summary

  • Own the successful orchestration of imaging deployments across new customer sites, acting as the primary owner of deployment project health.
  • Facilitate the 'handshake' between departments, ensuring teams have the necessary inputs to meet Go-Live dates and managing dependencies to prevent bottlenecks.
  • Build and leverage playbooks, templates, and AI-enhanced delivery tools to standardize the onboarding 'engine', reducing cycle times and enabling scalability.

Matching Summary

Own the successful orchestration of imaging deployments across new customer sites, acting as the primary owner of deployment project health.

Salary

Base: $115,000 - $145,000; Bonus/Equity: equity; Benefits: benefits

Skills & Requirements

Must-have

  • cross-functional project leadership
  • deployment project health ownership
  • risk and escalation management
  • stakeholder communication
  • building scalable onboarding engines

Nice-to-have

  • calm center under pressure
  • supportive teammate
  • trusted partner

Key Requirements

  • Bachelor's degree with 5+ years of experience
  • Healthcare experience strongly preferred
  • Proven ability to own integration of diverse workstreams
  • Highly organized and process-driven
  • Strong communicator and influencer
  • Equanimous and composed under pressure
  • Experience capturing lessons learned
  • Willingness to travel ~15%

Work Rights

Not specified

Tailored Resume

Cover Letter